Refund Policy
Healing Hue Cosmetics – Refund & Return Policy At Healing Hue Cosmetics, every product is crafted with love, care, and purpose. Because our items are personal-use cosmetics, your safety and satisfaction are our top priorities.
💄 All Sales Are FinalDue to the nature of our products (lip glosses, palettes, and skincare items), we do not accept returns or exchanges once an order has been shipped. This policy helps us maintain the highest hygiene and safety standards for all customers.
💕 Damaged or Defective ItemsIf your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package.Email us at support@healinghuecosmetics.com with:Your order numberA photo of the damaged or incorrect itemA brief description of the issueOnce verified, we’ll gladly send a replacement or offer a store credit for the item.
⏳ CancellationsIf you need to cancel an order, please reach out within 24 hours of purchase. After this window, your order may already be in processing and cannot be canceled.
💌 Refunds (If Applicable)In rare cases where a refund is approved (such as duplicate charges or unfulfilled orders), funds will be returned to your original payment method within 5–10 business days after approval.
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.